Queue Management System (QMS)

QueueBee’s queue management system provides flexible solutions through physical, virtual, and hybrid queuing options to reduce customer wait times, featuring three specialized models designed to meet your business needs.

  • Ensure smooth and efficient customer experiences
  • Reduce wait times to boost customer satisfaction
  • Avoid overcrowding and maintain orderly spaces in waiting areas
  • Keep customers informed with real-time updates
  • Customizable solutions to adapt to diverse business needs
  • Improve & refine operations with detailed insights.
Banner Queue Management Solutions

Explore Our Queue Management System

Physical Queue

Physical Queue Management System

Install sophisticated queue system hardware including self-check-in standee kiosks, combined with user-friendly QB 10 software to create smooth in-person customer journeys.

Virtual Queue

Virtual Queue Management System

Utilise digital solutions to reduce waiting times. Customers may join a queue from anywhere by either scanning a QR code on their ticket or getting a digital ticket through the customer portal, while getting live updates for a better experience.

Hybrid Queue

Hybrid Queue Management System

Merge the advantages of both physical and virtual queue systems through our hybrid solution. The integration of our Kiosk hardware, QB 10 software, and virtual queue ticketing addresses various customer requirements.

Advanced Queue Ticket Capabilities

Paper and Paperless

Paper and Paperless Options

Support all preferences with both physical and digital queue tickets.
Flexible Ticket Styles

Flexible Ticket Styles

Provide diverse ticket formats, such as QR codes, barcode, and numbers.
Personalised Ticket Designs

Personalised Ticket Designs

Personalised your ticket design with company logos and multilingual text for broader accessibility.
Live Queue Status

Live Queue Status

Display live updates on digital tickets to keep waiting customers informed and engaged.
Customer Web Portal

Customer Web Portal

Offer easy virtual ticket access through a user-friendly web portal.
Prioritised Queuing

Prioritised Queuing

Assist customers that require special accommodations for a thorough and inclusive experience.
Estimated Wait Time

Estimated Wait Time

Share approximate durations of customers’ wait times calculated from real-time queue data.
QueueBee One Queue

QueueBee One Queue

Consolidate multiple services under one streamlined ticketing process.
Queue Check-In

Queue Check-In

Facilitate quick check-ins at the kiosks via QR code or through online customer portal.

How Does Our Queue Management System Work?

How It Works

Queue Journey

Seamless Ticket Acquisition
Physical Queue Ticket
Customers can collect physical tickets using our Standee Kiosks or Tabletop Printers, either by entering their contact number or scanning a QR code.
Virtual Queue Ticket
Customers may join the queue from any location through the digital customer portal, mobile app, or by scanning a QR code.
Hybrid Queue Ticket
For ultimate convenience, customers can select either physical or virtual tickets based on their preference.

Waiting

Informed and Engaged Waiting Period
On-site Waiting
Our Multimedia Displays keep on-premise customers engaged with real-time updates and promotional content.
Live Queue Status
Track queue position remotely via the portal or app, with notifications when their turn nears

Serving & Transfer

Efficient Service Transition
Prompt Service & Transfer
Management staff can utilise our Virtual Call Terminals to notify customers and can effortlessly transfer them to other service departments when required.

Completion

Successful Service Encounter
Service Completion
Customers have the option to share their feedback by scanning QR codes or using dedicated Feedback Terminals, which can help with future enhancements of your business.

Solution Model

Cost-effective and Scalable Solution

Cost-effective and Scalable Solution

Optimises queue times and service efficiency, seamlessly adapting to environments ranging from single-counter setups to complex multi-service operations.
  • Physical and Virtual Queue
  • Online Appointment
  • Customer Feedback (optional)
  • Content Management
  • Customer Web Portal Queue
  • Video Chat
  • Dashboard & Analytics
  • QueueBee Mobile App Queue
  • QueueBee Hardware Compatibility
  • Connect to CCQ
  • Perfect for small and medium businesses such as clinics, service centers, and retail malls.
Multi-Department Queue Management

Multi-Department Queue Management System

Designed for businesses with multiple departments and branches, our system offers real-time monitoring, dynamic reporting, and seamless integration with third-party platforms.
  • Physical and Virtual Queue
  • Online Appointment (optional)
  • Customer Feedback (optional)
  • Content Management
  • Customer Web Portal Queue
  • Video Chat (optional)
  • Dashboard & Analytics
  • QueueBee Mobile App Queue
  • QueueBee Hardware Compatibility
  • Connect to CCQ
  • Designed for large enterprises with multiple departments, such as hospitals, telecommunication service centres, and government offices.
Corporate Centralised Queue Logo

Corporate Centralised Queue

Powerful, web-based and cloud-ready platform that consolidates and manages your QB10 and QB20 solutions. It's designed to streamline queue management across multiple branches, whether they utilise QB10, QB20, or a combination, offering a unified approach to managing customer journeys.
  • Manage QB10 & QB20
  • Centralise Dashboard
  • Consolidate Reporting
  • Centralise Content Management
  • An excellent fit for large organisations with multiple departments or branches, including healthcare facilities, public sector offices, utility providers, and franchise networks.
Corporate Centralised Queue Logo

Software Key Features

Analytic Dashboard

Analytic Dashboard

QB10 | QB20 | CCQ

Streamline your business operations and queue management system with a fully web-based, centralised dashboard accessible on any device, anytime, anywhere.

  • Live Data Tracking
  • Export and Share Analytic Results
  • Multi-Location Performance Comparison
  • Alert & Notification
  • Monitor Wait Times, Service Duration, and Customer Flow

Actionable Reports

QB10 | QB20 | CCQ

Optimise your business operation with advanced reporting tools that offer detailed insights for data-driven decisions.

  • Specially Tailored Reports
  • Multiple Report Formats
  • Comprehensive Analytics
  • Data Visualisation
  • Centralised Real-Time Data
Actionable Reports
Mobile App Queue

Mobile App Queue

QB10 | QB20

Elevate customer experience with our virtual queue management system, live queue updates, and multi-location services to minimise waits and boost efficiency.

  • Easy-To-Use Web Interface
  • Virtual Queue Tickets
  • Join Queue Remotely
  • Live Queue Status
  • Customisable Service Options
App Logo

Customer Portal

QB10 | QB20

A single platform for booking appointments, virtual queuing, promoting your brand, and collecting customer feedback to improve satisfaction and efficiency.

  • Single QR Code to Access All Services
  • Virtual Queue Ticket
  • Multiple Ticket Formats
  • Live Queue Status
  • Brand Customisation
Customer Portal
Virtual Call Terminal

Virtual Call Terminal

QB10 | QB20

This web-based interface provides staff with an intuitive platform for queue management, offering real-time monitoring and adaptable service configurations.

  • Efficient Queue Operation
  • Live Queue Monitoring
  • Customisable Interface Navigation Buttons
  • Comprehensive Customer and Service Data
  • Adjustable Service Options
  • Smooth Customer Transfers
  • Alert Notifications
  • Video Call Capability

Innovative Hardware

Standee Kiosk (QB-SK Series)

  • Modern design available in 10", 15", and 17" touchscreen variants for queuing and check-ins
  • Supports multiple authentication methods: QR/barcode scanning, facial recognition, and card payments
  • Integrated 80mm thermal printing capability with voice guidance system
Standee Kiosk

Tabletop Printer (QB-TSP Series)

  • Portable, space-saving unit for on-demand ticket printing and visitor check-ins
  • Offers both infrared and touchscreen operation modes
  • Features built-in 80mm thermal printer with support for multiple language interfaces
Tabletop Printer

Multimedia Display (QB-MMC Series)

  • Cloud-based content management system for dynamic advertising and information sharing
  • Compatible with various display technologies including LED panels, LCD screens, and video walls
  • Customisable screen layouts with multilingual content optionst
Multimedia Display

Counter Display(QB-CD Series)

  • Three size options (10", 14", 16") featuring adaptable display configurations
  • Integrated audio system supporting multiple languages
  • Purpose-built for service counters/workstations to show queue numbers and information
Counter Display

Main Display (QB-MD-CPU Series)

  • Available in two display sizes (16"-24") for queue information display and directional information
  • Cloud-based platform supporting remote content updates and multilingual displays
  • Includes ready-to-use layout templates for quick customisation
  • Excellent compatibility with different operational environments
Main Display

Call Terminal (QB-CT Series)

  • Web-operated call management system in 8", 10", 14", and 16" options in size
  • Accessible through any web-enabled device including counter PCs and tablets
  • Features responsive touchscreen with dual connectivity (WiFi and wired LAN options)
Call Terminal

Check-In Terminal (QB-CIT Series)

  • Dual mounting options (wall/desktop) in 10" and 14" configurations
  • Facilitates customer registration and service check-ins across multiple locations
  • CMS-managed UI design with brand customisation and QR/barcode scanning
  • Multilingual support for international user bases
Check-In Terminal

Calling Terminal Keypad (QB-CTKEYPAD)

  • Easy-to-use and well-designed 16-button keypad with durable rubber components
  • Instant plug-and-play setup for immediate queue management
  • Comprehensive queue management control (call, recall, transfer, etc.)
Calling Terminal Keypad

Enhancing the Customer
Journey And Experience

Revolutionise customer interactions by implementing our integrated Queue Management System (QMS). Our solution creates seamless service flows that optimize operations and elevate every customer touchpoint.

Queue Management Journey

Frequently Asked Questions

The Queue Management System streamlines service delivery and improves customer flow, revolutionising traditional service methods. Its primary objectives include minimising wait times, boosting operational efficiency, and ensuring timely, organised customer service. Beyond these benefits, the system also provides actionable operational insights, driving more efficient workflows and elevating the overall service experience.

Benefits of using queue management system for your business:

  • Improved Customer Satisfaction
    By significantly reducing wait times and providing real-time service updates, businesses can dramatically enhance customer satisfaction levels.
  • Enhanced Operational Efficiency
    The system simplifies service workflows, enabling staff to handle customer interactions with greater speed and effectiveness.
  • Effective Crowd Control
    Prevents overcrowding in waiting areas, creating a more pleasant and organized environment for both customers and staff.
  • Data Insights
    Generates comprehensive analytics on customer flow and behavior patterns, enabling data-driven decisions for resource allocation and service improvements.
  • Adaptable Solutions
    Offers flexible configuration options to meet diverse operational requirements across various industries and business models.

Virtual Queue Management System offers a modern alternative to traditional waiting lines by enabling customers to join queues remotely through web portals, mobile apps, or QR codes. This system eliminates physical crowding by providing real-time queue updates and mobile notifications, allowing customers to wait comfortably elsewhere while maintaining their place in line. Beyond convenience, it significantly reduces perceived wait times and enhances operational efficiency. The technology also supports health and safety initiatives by minimising in-person gatherings, while giving businesses valuable tools to improve customer satisfaction through transparent communication and flexible queuing options.

Yes, our queue management system seamlessly integrates with diverse business systems to deliver unified customer service solutions. The platform offers compatibility with CRM software, Hospital Information Systems (HIS), appointment scheduling applications, and communication channels including WhatsApp and SMS. To ensure optimal integration tailored to your unique requirements, we advise consulting with our Project Manager or Solution Architect for personalised implementation guidance.

A queue management system efficiently coordinates customer movement in service environments by combining physical and digital queuing approaches. The complete workflow includes:

  • Arrival
    Customers can enter queues through multiple options: obtaining physical tickets, registering at self-service kiosks, or joining virtually via mobile applications or websites.
  • Service Management
    Service staff utilise specialised tools such as Virtual Call Terminals (Service Agent Portals) to efficiently process customers according to queue position or priority status. This organised method works equally well for both in-person and digital queues.
  • Queue Display and Notification
    Real-time queue data appears on digital displays, keeping customers informed of their status. Virtual queue participants receive updates through multiple channels including display screens, text messages, WhatsApp, and app notifications, allowing them to wait anywhere conveniently.
  • Feedback and Analytics
    Following service completion, customers can provide input either at service points or through online portals. These insights, combined with detailed performance metrics, enable businesses to thoroughly assess and constantly enhance their operations.

Enhance Your Operations with Our Advanced Queue Management System Today

Ready to upgrade your customer experience with an advanced queue management system? Contact our team or visit your nearest QueueBee location to understand how our solutions can help to boost your business performance today!

Whatsapp