Healthcare

Pharmacy Queue System Software

Enhance customer journeys with QueueBee’s advanced queue system software, designed for pharmacies to optimise operations and improve service delivery

Pharmacy Queue System Software

Revolutionising Patient Journeys in Pharmacy

Our solutions are crafted to streamline customer experiences in pharmacies, integrating seamlessly with Healthcare Information Systems (HIS) and existing infrastructure to optimise flow, enhance operational efficiency, and ensure a stress-free environment.

Innovating Patient Journeys in Pharmacy

Pharmacy walk-in visit

When the customer walks in, he/she picks a required service option such as medication pick up, refill or consultation services and receives a queue ticket number from the digital kiosk. Their queue can be tracked using QueueBee's Queue System Software awaiting their turns for the services they opted for with pharmacists.

While waiting for medication dispensing

Customers can monitor their turn with an estimated wait time and their position from the Queuebee’s Queueing Digital Signage or by scanning the QR code in their queue ticket.

During medication collection

When the customer’s turn is reached, their queue number is announced and displayed on the digital signage screens. The customer will proceed to the respective counter/room for their service.

Payment (Optional)

Using the same queue system, customer will proceed to the payment counter for medication payment

Post-pharmacy visit

Customer feedbacks are collected from customers after their consultation visit QueueBee Patient Feedback System, gathering valuable insights for improving patient experiences and performance.

Efficient Software & Hardware

Centralise Dashboard & Report

QB20
Our comprehensive queue management software includes powerful analytics, offering a centralised dashboard and customised reports accessible 24/7 to streamline pharmacy operations.
Centralise Dashboard & Report

Nurse Counter Calling Terminal

QB 20 | CCQ
Our presents a web-based, user-friendly terminal for healthcare staff, bolstering queue management flexibility within medical facilities.
Nurse Counter Calling Terminal

Doctor Room Display

Delivers real-time information through customisable hardware and user-friendly software, optimising customer flow and operational efficiency.
Doctor Room Display

QueueBee Standee Kiosk

Streamlined Patient Experience
Combines cutting-edge technology with user-centric design, delivering a seamless customer experience and integrating with Healthcare Information Systems (HIS) for a unified solution.
QueueBee Standee Kiosk

Our Clients

Healthcare Our Clients

The Benefits

Improved Customer Satisfaction

Reduce waiting times, provide clear service updates, and offer flexible check-in options to significantly enhance customer satisfaction.

Enhanced Operational Efficiency

Streamline patient flow across multiple departments, resulting in increased operational efficiency and optimal resource utilisation.

Actionable Real-time Data and Analytics

Gain valuable insights from real-time data analysis to support informed decision-making and continuous service improvement.
Health Pharmacy Queue System Benefits

Become A Leader In Customer Service Excellence

Ready to revolutionise your pharmacy with our advanced queue management system and seamless customer journey solutions? Contact us or find a local office to explore our queue system software.

Clinic | Hospital Queue System Decrease wait times

Reduce waiting times by up to

70%
Clinic | Hospital Queue System Reduce no-shows

Reduce no-shows by up to

85%
Clinic | Hospital Queue System Increase CSAT

Boost CSAT by up to

95%

Frequently Asked Questions

The queue system software is designed to optimize service delivery and customer flow, transforming the way services are delivered. Its main goal is to reduce waiting times, enhance service efficiency, and ensure that every customer is attended to promptly and systematically. Additionally, the system offers valuable insights into operations, leading to more productive workflows and an improved service experience.

Implementing a queue system software brings several advantages to businesses:

  • Enhanced Satisfaction
    Shortens wait periods and ensures transparent service updates, boosting satisfaction levels.
  • Data Insights
    Captures essential analytics on visitor traffic and behavior, supporting strategic resource management and decision-making.
  • Enhanced Efficiency
    Streamlines the service process, allowing staff to manage customer interactions more effectively.
  • Adaptable Solutions
    Flexibly fits a variety of operational needs, proving invaluable across different service settings.
  • Reduced Overcrowding
    Prevents overcrowding, ensuring a more comfortable environment.

A Virtual Queue Management System stands at the forefront of contemporary queue solutions, allowing customer to enter queues remotely. This flexibility comes through various channels: a web portal, a dedicated mobile application, or a QR code linked to a physical ticket. Aimed at phasing out conventional waiting lines, this system empowers individuals with live updates and notifications about their queue status directly on their mobile devices, streamlining the flow management process. It's particularly beneficial for enhancing convenience by notably shortening wait times at physical venues. Additionally, virtual queuing plays a crucial role in supporting social distancing efforts, reducing the necessity for in-person congregations and thus boosting both safety and satisfaction.

Yes, QueueBee's queue system software is capable of integrating with a wide range of business systems, offering a cohesive and efficient approach to customer service management. It is compatible with CRM platforms, Hospital Information Systems (HIS), appointment scheduling tools, as well as popular communication methods like WhatsApp and SMS. For integration that matches your specific business needs, we recommend a discussion with a our company Project Manager or Solution Architect.

A queue system software effectively organises and streamlines customer flow in service areas, blending both physical and virtual queuing methods. It's a comprehensive process involving:

  • Arrival
    Customers join queues by taking physical tickets, registering at kiosks, or opting for virtual queuing via digital platforms like mobile apps or websites.
  • Service Management
    Staff members manage the queues using tools like the Virtual Call Terminal (Service Agent Portal), ensuring efficient customer service based on queue order or specific requirements. This streamlined approach applies to both physical and virtual queues.
  • Queue Display and Notification
    The system presents live queue information on digital screens and notifies visitor of their queue status. For virtual queue visitors, notifications are sent through channels like digital signage, SMS, WhatsApp, and mobile notifications, enabling remote waiting without the need for physical queuing.
  • Feedback and Analytics
    Post-service, customers are encouraged to share their experiences at service counters or through the customer portal. This valuable feedback, coupled with in-depth analytics, assists businesses in comprehensively understanding and continous improvement.

Ready to Transform Pharmacy Journey Management?

Don’t let complex customer flows hinder your pharmacy. Leverage our innovative solutions to streamline operations, enhance customer satisfaction, and drive growth. Contact QueueBee today to discover how we can revolutionise your customer journey management.

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