Public Sector Queue Solutions

Enhancing Citizen Experiences

Learn how our queue solutions streamline citizen journeys for public sectors and government agencies.

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Custom Solutions for Various Public Sector Agencies

We partner with diverse government agencies to improve citizen engagement, optimise administrative processes, and revolutionise public service delivery. Here are the agencies we support:

Tax Offices

Tax Offices

Handle peak periods efficiently with queue solutions, minimising wait times and streamlining processes for citizens and staff.
Permit Offices

Permit Offices

Speed up approvals, enhance accuracy, and simplify permit processes for citizens.
Cities, Towns & Municipalities

Cities, Towns & Municipalities

Boost public engagement with queue solutions for easier access to local services and better communication between citizens and government.
Departments of Labour

Departments of Labour

Streamline job applications, manage job seekers efficiently, and improve experiences for citizens seeking employment support with queue solutions.
Court Houses

Court Houses

Effectively manage appointments and schedules with queue solutions, reducing waits and improving citizen experiences in legal matters.
Social Security Offices

Social Security Offices

Optimise benefit applications and delivery with queue solutions, enhancing experiences for citizens needing support.
Social Services

Social Services

Improve accessibility and delivery of community services with queue solutions, enhancing citizen experiences.
Departments of Transportation

Departments of Transportation

Simplify licence applications, registrations, and transport services with queue solutions, boosting citizen access and satisfaction.

Citizen Journey in the Public Sector

Australian Citizen Journey

Appointment Booking

Easy Scheduling
Simplify appointment scheduling for citizens with advanced queue solutions, allowing them to:
  • Book appointments easily via the public service website, citizen portal, or QueueBee Standee Kiosk (QB-SK Series).
  • Select services, locations, and times for a customised experience.
  • Get instant confirmations and reminders via email or SMS.

Arrival & Check-In

Optimising Citizen Flow
Facilitate smooth arrivals for walk-ins and appointments with integrated queue solutions, providing:
  • Seamless transitions between walk-ins and bookings.
  • Physical queue tickets via QueueBee Standee Kiosk (QB-SK Series) at service centres.
  • Virtual queue tickets through the Citizen Portal for efficiency.

Waiting

Engaging Waiting Experiences
Transform waits into informative sessions with digital signage, enabling:
  • Dynamic content on screens to engage citizens.
  • Updates on services, policies, and queue status.

Service Interaction

Tailored and Effective
Offer personalised services with integrated queue solutions:
  • Counters equipped with QueueBee Counter Display (QB-CD Series), Feedback Terminal (QB-CFT Series), and Virtual Call Terminal.
  • Alerts via mobile or displays when it’s the citizen’s turn.
  • Personalised greetings by name.
  • Remote interactions via virtual calls.

Feedback Collection

Valuable Citizen Insights
Gather feedback to foster continuous improvements:
  • Collect feedback via QueueBee Customer Feedback Terminal (QB-CFT Series), Citizen Portal, mobile, or QR codes.
  • Receive instant notifications for negative feedback to resolve issues promptly.
  • Build strong relationships through timely follow-ups and superior service.

Custom Queue Solutions for Public Sector Agencies

Citizen Portal

Empower citizens with our web-based Citizen Portal, accessible via QR code or website, enabling:
  • Convenient appointment bookings and flexible queue options.
  • Real-time queue updates to keep citizens informed.
  • Feedback submission to better understand citizen needs.
  • Virtual call integration for remote services.

Appointment Booking

Improve citizen satisfaction with our Advanced Appointment Booking system, allowing agencies to:
  • Schedule appointments at public service centres.
  • Specify services and dates/times.
  • Reduce physical wait times for better experiences.
  • Enhance operational productivity.
  • Adapt settings to meet agency requirements.

Queue Management

Enhance service delivery with our Comprehensive Queue Management solutions, including QueueBee Standee Kiosk (QB-SK Series), enabling agencies to:
  • Manage physical, virtual, and hybrid queues efficiently.
  • Minimise citizen wait times for greater satisfaction.
  • Deliver improved services through advanced solutions.
  • Prioritise citizens by segments (e.g., VIP, elderly, disabled).
Australian Public Sector Solutions

Display Management

Enhance communication with our Dynamic Display Management queue solutions, including QueueBee Multimedia Display (QB-MMC Series), empowering agencies to:
  • Engage citizens with digital displays showing relevant content to reduce perceived waits.
  • Manage multiple displays from one platform for efficiency.
  • Customise for formats and brand enhancement.
  • Share updates on services, policies, and regulations.
  • Show real-time queue info to keep citizens informed.

Citizen Feedback

Foster citizen-focused growth with Multi-Channel Feedback queue solutions, including QueueBee Customer Feedback Terminal (QB-CFT Series), QR codes, and Citizen Portal, enabling agencies to:
  • Gather valuable citizen insights.
  • Understand needs for service improvements.
  • Use metrics like NPS, CSAT, and CES to measure satisfaction.
  • Respond quickly to feedback for high satisfaction.

Support Management

Provide outstanding service with Efficient Support Management queue solutions, equipping agencies to:
  • Handle citizen support across channels effectively.
  • Receive automated alerts for immediate follow-ups with dissatisfied citizens.
  • Escalate issues for prompt resolution.

Powerful Software Solutions

Centralised Dashboard

QB10
Optimise queue management in your public sector agency with a web-based centralised dashboard, accessible anytime, anywhere, from any device.
Centralised Dashboard

Insightful Reports

QB10
Boost your public sector performance with advanced reporting and analytics for data-driven insights.
Insightful Reports

Flexible System Configuration & Integration

QB10
Our solution provides customisable settings and seamless integrations, ideal for public sector agencies with varied needs.
Flexible System Configuration & Integration

Citizen Service Desk Interface

QB10
A user-friendly web-based interface designed for public sector staff to streamline queue management.
Citizen Service Desk Interface

Key Benefits

Australian Public Sector Benefits

Streamlined Citizen Flow Management

Our integrated queue solutions deliver efficient, personalised services, minimising queues and frustration for citizens.

Improved Staff Performance

Advanced queue management and scheduling boost staff productivity and allow monitoring against KPIs for more effective engagements.

Data-Driven Decision-Making

Real-time data, reports, and analytics help agencies identify issues and make informed improvements.

Greater Citizen Engagement

Digital signage and content management offer platforms to share information, improving communication and transparency.

Increased Citizen Satisfaction

Collecting and addressing feedback promptly builds trust and enhances satisfaction with public services.

Effective Branch Capacity Control

Our solutions help monitor and manage service areas with live dashboards for smooth citizen flows.

Our Clients

Public Sector Clients

Transform the Future of Australian Public Services – Starting Today

Avoid inefficiencies and long queues hindering exceptional public service. Implement our queue solutions to revolutionise citizen journeys in your agency. Contact us to learn how we can optimise your service delivery.

Get In Touch

QueueBee Solution Pty Ltd

Ground Floor, 470 St Kilda Rd, Melbourne Vic 3004, Australia
sales@queuebeesolution.com
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