Healthcare

Traditional Medical Centres Queue System Software

Streamline patient journeys with QueueBee’s innovative queue system software, designed for traditional medical centres to improve efficiency and patient care

Traditional Medical Centres Queue System Software

Transforming Patient Journeys in Traditional Medical Centres

Our solutions are crafted to enhance patient experiences in traditional medical centres, integrating seamlessly with Healthcare Information Systems (HIS) and existing infrastructure to optimise patient flow, boost operational performance, and ensure a calm environment.

Innovating Patient Journeys in Traditional Medical Centres

Pre-Clinic visit

The patient schedules an appointment with the healthcare provider with a Queuebee Reservation Management System & Booking Software to ensure a consultation slot on specific date and time.

During clinic visit

In the beginning phase, the patient receives a queue ticket number, which can be tracked using QueueBee's Queue System Software, awaiting their turns for registration and consultation session with their healthcare professionals.

Consultation with Healthcare Provider

Patients can monitor their consultation turn with an estimated wait time and their position from theQueuebee’s Queueing Digital Signage or by scanning the QR code in their queue ticket.

Transfer for other clinic (Optional)

QueueBee's One Queue solution enhances patient flow across all touchpoints, from one clinic to another clinic such as acupuncture clinic within the same vicinity.

Pharmacy

Patients can visit the pharmacy using the same queue ticket number, ensuring a seamless experience for their medication collection.

Post-clinic visit

Patient Feedbacks are collected from patients after their consultation visit QueueBee Patient Feedback System, gathering valuable insights for improving patient experiences and performance.

Efficient Software & Hardware

Centralise Dashboard & Report

QB20
Our robust queue management software features integrated analytics, offering a centralised dashboard and tailored reports accessible 24/7 to streamline traditional medical centre operations.
Centralise Dashboard & Report

Nurse Counter Calling Terminal

QB 20 | CCQ
Our presents a web-based, user-friendly terminal for healthcare staff, bolstering queue management flexibility within medical facilities.
Nurse Counter Calling Terminal

Doctor Room Display

Delivers real-time, relevant information at your fingertips. It is a blend of customisable hardware and user-friendly software, designed to streamline patient flow and enhance operational efficiency.
Doctor Room Display

QueueBee Standee Kiosk

Streamlined Patient Experience
Combines innovative technology with user-centric design, delivering a seamless patient experience and integrating with Healthcare Information Systems (HIS) for a unified solution.
QueueBee Standee Kiosk

Our Clients

Healthcare Our Clients

The Benefits

Enhanced Patient Experience

Significantly improve the patient experience by reducing waiting times, providing transparent journey overviews, and offering flexible check-in options.

Improved Operational Efficiency

Streamline patient flow across multiple departments, resulting in increased operational efficiency and optimal resource utilisation.

Real-time Data and Analytics

Gain valuable insights from real-time data analysis to support informed decision-making and continuous service improvement.
Health Traditional Centres Queue System Benefits

Become A Leader In Customer Service Excellence

Are you looking to revolutionize your business with our advanced queue management system and seamless customer journey solutions? Reach out to us or locate a nearby office to explore queue system software solutions.

Clinic | Hospital Queue System Decrease wait times

Decrease wait times up to

70%
Clinic | Hospital Queue System Reduce no-shows

Reduce no-shows up to

85%
Clinic | Hospital Queue System Increase CSAT

Increase CSAT up to

95%

Frequently Asked Questions

The queue system software is designed to optimize service delivery and customer flow, transforming the way services are delivered. Its main goal is to reduce waiting times, enhance service efficiency, and ensure that every customer is attended to promptly and systematically. Additionally, the system offers valuable insights into operations, leading to more productive workflows and an improved service experience.

Implementing a queue system software brings several advantages to businesses:

  • Enhanced Satisfaction
    Shortens wait periods and ensures transparent service updates, boosting satisfaction levels.
  • Data Insights
    Captures essential analytics on visitor traffic and behavior, supporting strategic resource management and decision-making.
  • Enhanced Efficiency
    Streamlines the service process, allowing staff to manage customer interactions more effectively.
  • Adaptable Solutions
    Flexibly fits a variety of operational needs, proving invaluable across different service settings.
  • Reduced Overcrowding
    Prevents overcrowding, ensuring a more comfortable environment.

A Virtual Queue Management System stands at the forefront of contemporary queue solutions, allowing customer to enter queues remotely. This flexibility comes through various channels: a web portal, a dedicated mobile application, or a QR code linked to a physical ticket. Aimed at phasing out conventional waiting lines, this system empowers individuals with live updates and notifications about their queue status directly on their mobile devices, streamlining the flow management process. It's particularly beneficial for enhancing convenience by notably shortening wait times at physical venues. Additionally, virtual queuing plays a crucial role in supporting social distancing efforts, reducing the necessity for in-person congregations and thus boosting both safety and satisfaction.

Yes, QueueBee's queue system software is capable of integrating with a wide range of business systems, offering a cohesive and efficient approach to customer service management. It is compatible with CRM platforms, Hospital Information Systems (HIS), appointment scheduling tools, as well as popular communication methods like WhatsApp and SMS. For integration that matches your specific business needs, we recommend a discussion with a our company Project Manager or Solution Architect.

A queue system software effectively organises and streamlines customer flow in service areas, blending both physical and virtual queuing methods. It's a comprehensive process involving:

  • Arrival
    Customers join queues by taking physical tickets, registering at kiosks, or opting for virtual queuing via digital platforms like mobile apps or websites.
  • Service Management
    Staff members manage the queues using tools like the Virtual Call Terminal (Service Agent Portal), ensuring efficient customer service based on queue order or specific requirements. This streamlined approach applies to both physical and virtual queues.
  • Queue Display and Notification
    The system presents live queue information on digital screens and notifies visitor of their queue status. For virtual queue visitors, notifications are sent through channels like digital signage, SMS, WhatsApp, and mobile notifications, enabling remote waiting without the need for physical queuing.
  • Feedback and Analytics
    Post-service, customers are encouraged to share their experiences at service counters or through the customer portal. This valuable feedback, coupled with in-depth analytics, assists businesses in comprehensively understanding and continous improvement.

Ready to Transform Traditional Medical Journey Management?

Don’t let complex patient flows disrupt your traditional medical centre. Leverage our innovative solutions to streamline operations, enhance patient satisfaction, and drive growth. Contact QueueBee today to discover how we can revolutionise your patient journey management.

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